At keswickcookeryschool, we are committed to ensuring that you are completely satisfied with your purchases. If you’re not happy with what you’ve received, we are here to help with our straightforward returns and exchange policy.
If you wish to return an item, please follow these steps:
- Contact Us: Reach out to our customer service team within 2 days of receiving your order. You can contact us via email, phone, or our website.
- Return Approval: Once your return request is reviewed and approved, we will provide you with detailed instructions on how to proceed.
- Prepare the Item: Please ensure the item is in its original condition, unused, and with all tags attached. Pack it securely in the original packaging.
- Send It Back: Ship the item back to us using the provided address. Note that return shipping costs are the responsibility of the customer, unless the return is due to a fault on our part.
Processing Your Return
Once we receive your returned item, it will be inspected by our team. If everything is in order, we will process your refund to the original payment method or offer an exchange, based on your preference. Please allow 3 business days for the refund to be processed.
Want to exchange an item? No problem! Follow the same steps as above and let us know what item you would like in exchange. If there is a price difference, we will either refund the excess or require an additional payment.
Faulty or Incorrect Items
Received something faulty or not what you ordered? We apologize for the inconvenience. Please contact us immediately, and we will arrange for a replacement or refund at no additional cost to you.
Please note that certain items may not be returnable or exchangeable due to hygiene reasons, such as Pacifer.
If you have any questions about our returns and exchanges policy, please don’t hesitate to get in touch with our friendly customer service team. We’re here to ensure your shopping experience is as smooth and enjoyable as possible.
Thank you for shopping with Corner Kitchen Catering. We appreciate your business and look forward to serving you again!